The ticket counter can be found on the upper portion of the CTA station between Gates V and U. The bus slip arrives and departs from Gate X around the corner from the ticket counter.
Bus will board on the south side of the intersection of Townsend St and 5th St. The stop is located at a white curbside designated by a green FlixBus sign. Across the street is the "User Testing" building and several bike racks. Please stay clear of the green bike lane.